When you buy any hearing aid online from Century Hearing Aids, you can feel confident because your purchase is backed by our Century Hearing Aids 30-Day Trial 100% Money Back Guarantee.
New Policy on Returns Effective May 15, 2016
Century Hearing Aids requires a minimum trial period of 15 days. This minimum trial period is required because recent Harvard Medical studies show that your brain requires at least two to three weeks to adjust to new hearing aids. In addition, the more severe your hearing loss and the longer you waited before getting a hearing aid, the longer it will take you to adjust.*
*David M. Vernick, M.D., Assistant Clinical Professor of Otology and Laryngology at Harvard Medical School.
Hearing Aids are not like eye glasses. Hearing Aids take two to three weeks to adjust to. We are putting this policy in place to help you. We want you to hear better. We don't want you to waste your time trying them once and sending them back.
Due to the results of this new study, Return requests prior to 15 days from date of invoice will incur a ten percent (10%) early return fee.
After 15 days, If you are not completely happy with your purchase, return it for a FULL REFUND of the purchase price - or exchange for a different type of aid.
Hearing aid returns for credit are accepted within 30 days of purchase only. Sorry we cannot refund shipping charges outside the Continental U.S. or expedited shipping. Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), we will process your refund and apply a credit to your credit card or original method of payment within 7 to 15 Business days. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account.