Company Overview
Founded in March 2010, Century Hearing Aids sells top quality affordable hearing aids to people with hearing loss. We entered this market because people with hearing loss deserve something better than the status quo. This is a huge market, 30-36 million people with hearing loss, with a huge problem: audiologists charging thousands and thousands of dollars for hearing aids--some companies charging $6000--$8000 a pair. We did not see how people could afford to spend thousands of dollars on hearing aids, especially when they are in their retirement years, so we are building a business that provides tremendous savings to budget-conscious customers.
So here is our goal: We are trying to build a company we’d like to do business with ourselves. Our goal is to create outstanding customer experiences, and be a company that’s personable, respectful, transparent, honest and helpful. Here are some specific goals with customers service...
- Offer you the best hearing aids at affordable prices
- Treat every customer as if they were a member of our own family
- To tell the truth. If we do not have a hearing aid that fits your hearing loss. We will tell you.
- Deliver your hearing aids within 5-7 business days--FREE via United States Postal Service in the USA
- If you return your hearing aids, to issue 100% refund within 7 to 10 business days of receipt
- To provide the best customer service possible--if we screwed up--we will do everything in our power to make it right
Finally, Century Hearing Aids is a family owned and operated American small business. When you get us on the phone or talk to us on email or chat, you are talking to the owners. That also means if we do not answer the phone, we may be away from the office or on the phone so please leave a message, we will get back to you as soon as we can. You can be assured that you won’t find anyone more passionate helping you find an affordable hearing aid.
Team
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Jon Stoddard, CEO/Owner
Based in Tucson, Arizona, Jon currently handles all sales, website marketing, customers service and shipping. I wear lots of hats right now--that I would be happily hand over once I set the course that I am comfortable with—which is lean organization, heavy on the personable customer service and the company continues to grow organically. I believe that doing every job, knowing it inside and out, working out the kinks, before handing it off to someone else. You can read more about Jon at his Linkedin Profile: http://www.linkedin.com/in/jonstoddard |
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mtD Software's team consists of outstanding professionals who exhibit excellent results. We value integrity, open-mindedness, honesty and continuous improvement. Our commitment to our work and mutual respect for one another allow us to take on new challenges without any doubt that we can find a practical and effective solution that exceeds all expectations. Learn more about mtD Software here: http://mtdsoft.us |
How We Do It: Keep It Small. Keep It Lean.
Low Prices
We comb the web to make sure our hearing aid prices are the best prices anywhere. Compare our hearing aid prices to: Phonak, ReSound, Siemens, Beltone, Miracle-Ear, Unitron, Oticon, Bernafon, Rexton, Starkey, Audibel or Widex. All these brands charge an average of $1500 and up for one hearing aid. Our aids are simply the best digital hearing aids for the money. Our Hearing Aids are made in the USA and are FDA approved. We are proud to help you save money on the products you want and need. If you want to learn more about why we can offer prices that are so much lower than Audiologists, read our FREE REPORT: "The 5 Secrets Audiologists Don't Want You to Know"
Focus
We maintain a laser-like focus on a specific group of budget-conscious customers with hearing loss. Our customers tell us that too many choices can be overwhelming so we only offer two to three options of hearing aids for each category. Since we do not offer face-to-face service, we are doing everything we can to supply you with the information you need to you to help you make an informed decision about your hearing loss.
Surrounding ourselves with outstanding advisers
We are extremely fortunate to be associated with some outstanding professionals who guide us along the way in this entrepreneurial journey. This is a list of my “Official/Un-Official” Advisor list:
Alisha Stoddard how can I not list my wife who keeps me grounded and humble
Robert Samuelson Rob built one of the largest online sellers of school books and now works in venture capital
Cory Smith Cory has been an executive or president at 10 companies acquired by larger companies
Mark Wax Mark is the seasoned sales executive who will pull no punches--he will tell if your idea is dumb
David Avigikos Dave has built two multi-million dollar companies, one boot-strapped, one venture funded
Art Weiss Art helps me navigate and avoid all those legal issues
Viviane Thompson Vivianne helps with the accounting and focus on the right things-cash flow
Cameron Sharpe this guy is a sales/marketing online guru, great ideas and lots of success stories
The Web really does make you super-productive
By leveraging the web, and no-brick and mortar overhead, (yes, we run this out of our home office), Century Hearing Aids is able to offer some of the best hearing aids available through an easily customizable ecommerce website, instant chat, video, surveys, 888 numbers, accounting, outsourcing design and development to sites like odesk, and shipping software tools like stamps.com. All these tools allows us to look like a big professional company but run lean and mean on a small company budget--today, with technology, you can do more with less.
Giving it all we’ve got
We are truly passionate about building great company that offers affordable hearing aids online in an helpful customer service way--by building open and honest relationships with our customers.
Make it Right
We will occasionally make mistakes. We are human. When we do...we will do everything in our power to make it right.
Frequently Asked Questions
Why the name “Century Hearing Aids"?
No real significant meaning in the name---Its hard to find an available domain name on the web today. Plus, any name with the word Hearing Aids in it helps with Search Engine Optimization and Google Adword Ranking--which helps us get "found" on google's organic searches.
How do we provide great customer support?
If there’s one thing we hate it is bad customer support. We take pride in providing personal, dedicated customer support. Its simple, do what you say you are going to do and deliver more than you promise. So far, we seem to be doing ok. We are a customer support-centric organization, and we like it that way.
What is Your Better Business Bureau Rating?
Century Hearing Aids has a BBB "A" Rating
How do you give Back?
At Century Hearing Aids, we are committed to serving the common good and giving back to the communities where we do business. That's why Century Hearings Aids donates our low cost hearing aids to the local chapter of Sertoma. Sertoma's Hearing Aid Recycling Program then provides these hearing aids to low-income individuals in the community.
What is Sertoma? Sertoma’s primary focus is on assisting the more than 50 million people with hearing health issues and educating the public on the issues surrounding hearing health. In order to achieve these goals Sertoma has undertaken a multi-faceted approach by launching programs that address both the treatment and prevention aspects of hearing health.
Learn about Seratoma
What if you go belly-up next year?
We realize that you are taking a risk by buying hearing aids online and from a small company like ours, and we thank you for considering us in the first place.
Know this:
- All our hearing aids our backed by a one year manufacturers warranty—that is iron clad...if anything does go wrong with Century Hearing Aids, I will put you in touch directly with the manufacturers.
- We have low expenses, we are profitable and sales are growing steadily—and this happens only by keeping an eye on all expenses.
- There are 30-36 million people in the US alone with hearing loss—there is huge market out there--we have a strong hunch that more than 75% of that 30-36 million cannot afford $3000 for a pair of hearing aids--we believe we can help that 75% by offering hearing aids online.
I used to be a company man--I worked for three fortune 1000 companies. Today is a different time. In the digital age of the internet a single person can move faster. I am now what they call a dispersed, decentralized, independent, interconnected, free agent.
Last thing I would like to offer is that if we focus on the right things, customer service, honesty, respect, helping others, we can build a great company for the long term. If you buy a hearing aid online from us, we want to say thanks and we appreciate the opportunity to serve you.
Sincerely,
Jon Stoddard
President
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